SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:42:07 | VAS-1792266124-954FE3234DA3 | AGGREGATOR | TXN_COMPLETION | 2438.00ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:42:07 | VAS-1792266124-954FE3234DA3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:42:01 | VAS-1792266119-42479591D107 | TELCO | TXN_COMPLETION | 1707.42ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:41:50 | VAS-1792266109-359DC26912DE | AGGREGATOR | TXN_COMPLETION | 402.12ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:41:50 | VAS-1792266109-359DC26912DE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:41:46 | VAS-1792266104-8B1A3217B4E3 | TELCO | TXN_COMPLETION | 1226.04ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:41:31 | VAS-1792266089-27F8A1A8A2BC | AGGREGATOR | TXN_COMPLETION | 1418.63ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:26 | VAS-1792266084-2125CD45A957 | TELCO | TXN_COMPLETION | 1090.51ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:26 | VAS-1792266084-2125CD45A957 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | TELCO | TXN_COMPLETION | 1156.65ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | AGGREGATOR | TXN_COMPLETION | 2296.63ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:40:55 | VAS-1792266055-F1C3379B5D5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:40:52 | VAS-1792266050-D99E9C01AB50 | TELCO | TXN_COMPLETION | 1503.92ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:40:52 | VAS-1792266050-D99E9C01AB50 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:40:46 | VAS-1792266045-CFF59FE73BCB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:40:24 | VAS-1792266021-EF2A7C146D19 | AGGREGATOR | TXN_COMPLETION | 2509.63ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 20:40:03 | VAS-1792266001-4649E903E88C | AGGREGATOR | TXN_COMPLETION | 1237.29ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:40:03 | VAS-1792266001-4649E903E88C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:39:54 | VAS-1792265991-1841C24B5B1E | TELCO | TXN_COMPLETION | 2205.26ms | 500.00ms | GTBank | NexBridge | Glo |