SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:51:37 | VAS-1792255893-F3DE60A7E74A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:51:29 | VAS-1792255888-BAFC289648DA | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:51:14 | VAS-1792255874-7616CA50D9A7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 17:51:09 | VAS-1792255869-DBD6A9800E9A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:50:59 | VAS-1792255859-66BBA01B49FC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:50:55 | VAS-1792255854-762C6792D207 | AGGREGATOR | TXN_COMPLETION | 412.09ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:50:55 | VAS-1792255854-762C6792D207 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:50:52 | VAS-1792255849-191A8AF7B291 | AGGREGATOR | TXN_COMPLETION | 2426.62ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:50:52 | VAS-1792255849-191A8AF7B291 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:50:40 | VAS-1792255839-3B032E28140D | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:50:25 | VAS-1792255825-44CFFC9FDD48 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:50:20 | VAS-1792255820-C9DCF22DAEEE | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 17:50:12 | VAS-1792255810-0CDB8BBB91A2 | TELCO | TXN_COMPLETION | 1045.61ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:50:12 | VAS-1792255810-0CDB8BBB91A2 | AGGREGATOR | TXN_COMPLETION | 936.70ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:50:12 | VAS-1792255810-0CDB8BBB91A2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:49:42 | VAS-1792255780-F976FDD8ACC4 | TELCO | TXN_COMPLETION | 1171.86ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:49:42 | VAS-1792255780-F976FDD8ACC4 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:49:38 | VAS-1792255775-F7B82400EBE4 | AGGREGATOR | TXN_COMPLETION | 2494.10ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 17:49:38 | VAS-1792255775-F7B82400EBE4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 17:49:31 | VAS-1792255771-F04B719E9C83 | TELCO | TXN_COMPLETION | 663.69ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |