SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:40:58 | VAS-1792255254-2E6AE9C296DB | TELCO | TXN_COMPLETION | 1427.78ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:40:58 | VAS-1792255254-2E6AE9C296DB | AGGREGATOR | TXN_COMPLETION | 1906.90ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:40:58 | VAS-1792255254-2E6AE9C296DB | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:40:51 | VAS-1792255249-6960BF90D1F7 | AGGREGATOR | TXN_COMPLETION | 733.51ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:40:42 | VAS-1792255240-EF6F889D6ACD | TELCO | TXN_COMPLETION | 1593.26ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:40:42 | VAS-1792255240-EF6F889D6ACD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:40:37 | VAS-1792255235-A41484AC300D | AGGREGATOR | TXN_COMPLETION | 2012.62ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:40:37 | VAS-1792255235-A41484AC300D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:40:30 | VAS-1792243728-4CE0E6B33BB8 | TELCO | TXN_COMPLETION | 11501764.67ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 17:40:30 | VAS-1792243728-4CE0E6B33BB8 | MERCHANT | TXN_COMPLETION | 11508.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 17:40:26 | VAS-1792255225-D6C783654431 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:40:18 | VAS-1792255215-B99CA82DE77E | TELCO | TXN_COMPLETION | 2289.37ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:40:18 | VAS-1792255215-B99CA82DE77E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:40:11 | VAS-1792255210-30A4447EE778 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 17:40:02 | VAS-1792255200-1CF31A94F38F | TELCO | TXN_COMPLETION | 1761.03ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:39:51 | VAS-1792255191-A5650E515008 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:39:26 | VAS-1792255166-183C976B74C2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 17:39:23 | VAS-1792255161-F391E7D103C5 | TELCO | TXN_COMPLETION | 1481.31ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:39:23 | VAS-1792255161-F391E7D103C5 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:38:57 | VAS-1792255137-A741354854A8 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |