SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:11:45 | VAS-1792253505-BB5D9D5FCB1C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:11:40 | VAS-1792253500-96F8F94F5DB9 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:11:37 | VAS-1792253495-8C290317F18A | AGGREGATOR | TXN_COMPLETION | 1815.22ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:27 | VAS-1792253485-3B0510E909F3 | TELCO | TXN_COMPLETION | 1733.73ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 17:11:27 | VAS-1792253485-3B0510E909F3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 17:11:18 | VAS-1792253476-4518F70D1683 | AGGREGATOR | TXN_COMPLETION | 1938.66ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:18 | VAS-1792253476-4518F70D1683 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:11:03 | VAS-1792253461-F1EB49B26EC1 | TELCO | TXN_COMPLETION | 1292.98ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:11:02 | VAS-1792253461-F1EB49B26EC1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:10:56 | VAS-1792253456-2B55C64E2FF6 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:10:53 | VAS-1792253451-B63D42703128 | TELCO | TXN_COMPLETION | 1995.94ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:10:53 | VAS-1792253451-B63D42703128 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:10:46 | VAS-1792253446-51284D3B18A4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:10:44 | VAS-1792253441-C343D6C86F99 | TELCO | TXN_COMPLETION | 2386.74ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 17:10:44 | VAS-1792253441-C343D6C86F99 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | TELCO | TXN_COMPLETION | 2426.39ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | AGGREGATOR | TXN_COMPLETION | 2197.41ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:36 | VAS-1792253431-A89E8A02264A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:10:18 | VAS-1792253416-37BBBE4073F3 | AGGREGATOR | TXN_COMPLETION | 1069.72ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:10:09 | VAS-1792253407-B09FE87273CA | AGGREGATOR | TXN_COMPLETION | 1773.49ms | 400.00ms | Access Bank | Cordis Telcom | MTN |