SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:13:14 | VAS-1792325592-C3E0C2490463 | AGGREGATOR | TXN_COMPLETION | 1714.47ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:13:14 | VAS-1792325592-C3E0C2490463 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:13:11 | VAS-1792325590-388211097407 | AGGREGATOR | TXN_COMPLETION | 698.41ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 13:13:11 | VAS-1792325590-388211097407 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 13:12:50 | VAS-1792325570-DF90FF81724A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 13:12:44 | VAS-1792325562-DD2BFBC2532E | TELCO | TXN_COMPLETION | 1495.46ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 13:12:44 | VAS-1792325562-DD2BFBC2532E | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 13:12:14 | VAS-1792325533-D2F854F095E2 | AGGREGATOR | TXN_COMPLETION | 1198.62ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 13:12:14 | VAS-1792325533-D2F854F095E2 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 13:12:08 | VAS-1792325525-CDD2109016EF | TELCO | TXN_COMPLETION | 2052.44ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 13:11:58 | VAS-1792325518-C9BCE027AEAF | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:11:44 | VAS-1792325503-0E24BF40456A | TELCO | TXN_COMPLETION | 1066.41ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:11:44 | VAS-1792325503-0E24BF40456A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:11:30 | VAS-1792325488-E61464A33B2C | TELCO | TXN_COMPLETION | 1157.42ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 13:11:30 | VAS-1792325488-E61464A33B2C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 13:11:15 | VAS-1792325474-F9355490F5C8 | TELCO | TXN_COMPLETION | 1681.31ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:11:15 | VAS-1792325474-F9355490F5C8 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:10:59 | VAS-1792325459-45F45D68E76E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 13:10:53 | VAS-1792325451-393BBB0297F6 | TELCO | TXN_COMPLETION | 1624.97ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 13:10:53 | VAS-1792325451-393BBB0297F6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |