SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:19:41 | VAS-1792246779-C3259B12B9B9 | TELCO | TXN_COMPLETION | 2286.92ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:19:41 | VAS-1792246779-C3259B12B9B9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:19:30 | VAS-1792246769-291252A4D7E8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 15:19:26 | VAS-1792246766-F175054DE06B | TELCO | TXN_COMPLETION | 1773.95ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:19:26 | VAS-1792246766-F175054DE06B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:19:10 | VAS-1792246749-E93691261124 | AGGREGATOR | TXN_COMPLETION | 676.35ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:19:05 | VAS-1792246745-2237F54440E0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:18:56 | VAS-1792246735-596B50C7DC03 | AGGREGATOR | TXN_COMPLETION | 835.79ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:18:56 | VAS-1792246735-596B50C7DC03 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:18:46 | VAS-1792246725-930916B7DC40 | TELCO | TXN_COMPLETION | 1148.22ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:18:46 | VAS-1792246725-930916B7DC40 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:18:38 | VAS-1792246715-EDA9A8087A2D | TELCO | TXN_COMPLETION | 2258.43ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:18:33 | VAS-1792246710-51FFA0E8825C | AGGREGATOR | TXN_COMPLETION | 2154.20ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:18:33 | VAS-1792246710-51FFA0E8825C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:18:28 | VAS-1792246705-E568D0E8580F | TELCO | TXN_COMPLETION | 2179.51ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 15:18:28 | VAS-1792246705-E568D0E8580F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 15:18:23 | VAS-1792246700-3DE6316BC6F1 | TELCO | TXN_COMPLETION | 2337.20ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:18:17 | VAS-1792246695-55981AE55294 | AGGREGATOR | TXN_COMPLETION | 1145.34ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:18:17 | VAS-1792246695-55981AE55294 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:18:08 | VAS-1792246686-F22D07784607 | AGGREGATOR | TXN_COMPLETION | 2003.19ms | 400.00ms | Palmpay | Telcos Direct | Glo |