SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | TELCO | TXN_COMPLETION | 781.65ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:45 | VAS-1792335823-455550A5CCC9 | AGGREGATOR | TXN_COMPLETION | 1127.07ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:03:21 | VAS-1792335800-76DE007FC504 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | AGGREGATOR | TXN_COMPLETION | 769.94ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:03:07 | VAS-1792335786-3CEA11F986AC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 16:02:59 | VAS-1792335778-D98C69E42ADE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 16:02:51 | VAS-1792335771-0591DD0AAB27 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 16:02:44 | VAS-1792335763-17B680438AD2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | TELCO | TXN_COMPLETION | 1225.29ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:30 | VAS-1792335749-4A9C2D0D5F53 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | TELCO | TXN_COMPLETION | 1484.87ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:16 | VAS-1792335734-885A75D31C56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | AGGREGATOR | TXN_COMPLETION | 1651.54ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:08 | VAS-1792335726-55AE2783A002 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 16:02:00 | VAS-1792335719-AC5AEF557D59 | AGGREGATOR | TXN_COMPLETION | 867.46ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:52 | VAS-1792335712-B17E75ABF0F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | AGGREGATOR | TXN_COMPLETION | 1567.43ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:46 | VAS-1792335704-DD321CE4645F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:01:23 | VAS-1792335682-DFF62D2FFF3E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:01:09 | VAS-1792335667-4BD499E7F9AD | AGGREGATOR | TXN_COMPLETION | 1074.26ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |