SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:13:07 | VAS-1792321983-47D8B8C44A4D | AGGREGATOR | TXN_COMPLETION | 3853.24ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 12:13:07 | VAS-1792321983-47D8B8C44A4D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 12:12:56 | VAS-1792321974-D8AD6470ABF7 | TELCO | TXN_COMPLETION | 1098.10ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:56 | VAS-1792321974-D8AD6470ABF7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:47 | VAS-1792321967-DE945ED4A030 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 12:12:40 | VAS-1792321960-2F5F9887A91E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 12:12:28 | VAS-1792321945-804E3A23ECAF | TELCO | TXN_COMPLETION | 2544.12ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:12:28 | VAS-1792321945-804E3A23ECAF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | TELCO | TXN_COMPLETION | 2053.94ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | AGGREGATOR | TXN_COMPLETION | 2008.22ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:13 | VAS-1792321930-8A6787F8C833 | AGGREGATOR | TXN_COMPLETION | 2508.83ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:12:13 | VAS-1792321930-8A6787F8C833 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:12:04 | VAS-1792321923-9CF28153E0FD | TELCO | TXN_COMPLETION | 1101.73ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:12:04 | VAS-1792321923-9CF28153E0FD | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:11:56 | VAS-1792321915-09855666CB97 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 12:11:20 | VAS-1792321878-04731893E997 | AGGREGATOR | TXN_COMPLETION | 1214.09ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:11:20 | VAS-1792321878-04731893E997 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:10:58 | VAS-1792321856-CAA4342BD7B1 | AGGREGATOR | TXN_COMPLETION | 2033.28ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 12:10:58 | VAS-1792321856-CAA4342BD7B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |