SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3205 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261011-3204 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3203 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3202 | Oct 11 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261011-3201 | Oct 11 | Airtel | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261011-3200 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261011-3199 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261011-3198 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3197 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3196 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.4% | 105 | QUEUED | CLOSED |
| SLB-20261011-3195 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20261011-3194 | Oct 11 | Glo | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3193 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3192 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3191 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 124 | QUEUED | OPEN |
| SLB-20261010-3190 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261010-3189 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.0% | 111 | QUEUED | OPEN |
| SLB-20261010-3188 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | OPEN |
| SLB-20261010-3187 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | OPEN |
| SLB-20261010-3186 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 115 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:14:46 | VAS-1792271685-CBF61DF8FCD8 | TELCO | TXN_COMPLETION | 942.91ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:14:46 | VAS-1792271685-CBF61DF8FCD8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:14:37 | VAS-1792271675-229391FE2138 | AGGREGATOR | TXN_COMPLETION | 1701.20ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 22:14:37 | VAS-1792271675-229391FE2138 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 22:14:32 | VAS-1792271670-DEEA02BB3ECD | AGGREGATOR | TXN_COMPLETION | 1609.50ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:14:32 | VAS-1792271670-DEEA02BB3ECD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:14:07 | VAS-1791080944-EBEA440050F7 | MERCHANT | TXN_COMPLETION | 1190704.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:14:01 | VAS-1792271641-2892C5A98596 | AGGREGATOR | TXN_COMPLETION | 411.10ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:14:01 | VAS-1792271641-2892C5A98596 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:13:56 | VAS-1792271636-71E43B61FCC9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:13:53 | VAS-1792271631-16AD4B20D6A3 | TELCO | TXN_COMPLETION | 1644.06ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:13:53 | VAS-1792271631-16AD4B20D6A3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:13:46 | VAS-1792271626-AAEE9A865FB4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 22:13:42 | VAS-1792271621-EEE16635C037 | TELCO | TXN_COMPLETION | 1043.33ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:13:42 | VAS-1792271621-EEE16635C037 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:13:38 | VAS-1792271616-9740D735944D | TELCO | TXN_COMPLETION | 1825.07ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 22:13:38 | VAS-1792271616-9740D735944D | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 22:13:33 | VAS-1792271611-1A77232984D3 | AGGREGATOR | TXN_COMPLETION | 1964.54ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:13:28 | VAS-1792271606-46DABEFA0AFA | TELCO | TXN_COMPLETION | 1291.44ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:28 | VAS-1792271606-46DABEFA0AFA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |