SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3205 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261011-3204 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3203 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3202 | Oct 11 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261011-3201 | Oct 11 | Airtel | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261011-3200 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261011-3199 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261011-3198 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3197 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3196 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.4% | 105 | QUEUED | CLOSED |
| SLB-20261011-3195 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20261011-3194 | Oct 11 | Glo | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3193 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3192 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3191 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 124 | QUEUED | OPEN |
| SLB-20261010-3190 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261010-3189 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.0% | 111 | QUEUED | OPEN |
| SLB-20261010-3188 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | OPEN |
| SLB-20261010-3187 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | OPEN |
| SLB-20261010-3186 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 115 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:26:43 | VAS-1792247201-3482C607BD5E | AGGREGATOR | TXN_COMPLETION | 1140.07ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:26:43 | VAS-1792247201-3482C607BD5E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:26:34 | VAS-1792247191-4BB4438713B4 | AGGREGATOR | TXN_COMPLETION | 1618.26ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 15:26:20 | VAS-1792247177-F43B7288AE4A | TELCO | TXN_COMPLETION | 1966.73ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 15:26:20 | VAS-1792247177-F43B7288AE4A | AGGREGATOR | TXN_COMPLETION | 1406.92ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 15:26:20 | VAS-1792247177-F43B7288AE4A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 15:26:14 | VAS-1792247172-651BA1DCD39D | TELCO | TXN_COMPLETION | 1954.51ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:26:14 | VAS-1792247172-651BA1DCD39D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:26:05 | VAS-1792247162-A850B2DDB9CA | TELCO | TXN_COMPLETION | 801.38ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:26:05 | VAS-1792247162-A850B2DDB9CA | AGGREGATOR | TXN_COMPLETION | 2478.44ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:26:05 | VAS-1792247162-A850B2DDB9CA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:25:53 | VAS-1792247152-4EFA17F22FD8 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:25:48 | VAS-1792247147-70145D9BC59D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 15:25:43 | VAS-1792247142-8E72860FE635 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 15:25:25 | VAS-1792247123-EBFE44295772 | TELCO | TXN_COMPLETION | 1992.49ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:25:25 | VAS-1792247123-EBFE44295772 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:25:22 | VAS-1792247113-CF67CB18D411 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 15:25:09 | VAS-1792247108-288FAAE3FA9F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 15:24:59 | VAS-1792247098-F77BB2D58917 | AGGREGATOR | TXN_COMPLETION | 1012.90ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:24:44 | VAS-1792247083-95A15FF9FE86 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |