SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:28:51 | VAS-1792312129-7E8586098445 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 09:28:28 | VAS-1792312107-E1EE4D7AF204 | AGGREGATOR | TXN_COMPLETION | 734.89ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 09:28:28 | VAS-1792312107-E1EE4D7AF204 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 09:28:20 | VAS-1792312100-1869E571804C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 09:27:58 | VAS-1792312078-0FF493788DAC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:27:43 | VAS-1792312063-A273DBC9F82F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:27:08 | VAS-1792312026-BA8AA87187D9 | TELCO | TXN_COMPLETION | 1772.24ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:26:53 | VAS-1792312011-F96730280213 | TELCO | TXN_COMPLETION | 1344.27ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 09:26:53 | VAS-1792312011-F96730280213 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 09:26:22 | VAS-1792311981-79782AB88A2C | AGGREGATOR | TXN_COMPLETION | 684.02ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:26:22 | VAS-1792311981-79782AB88A2C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:25:31 | VAS-1792311930-2345740138B3 | TELCO | TXN_COMPLETION | 1156.15ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:25:31 | VAS-1792311930-2345740138B3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:25:30 | VAS-1792311922-87BDFFC0FBDE | TELCO | TXN_COMPLETION | 1924.68ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:25:30 | VAS-1792311922-87BDFFC0FBDE | AGGREGATOR | TXN_COMPLETION | 1277.51ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:25:30 | VAS-1792311922-87BDFFC0FBDE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:25:16 | VAS-1792311915-10CEBCC8E3A7 | AGGREGATOR | TXN_COMPLETION | 435.03ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 09:24:48 | VAS-1792311885-A0474670E8A6 | TELCO | TXN_COMPLETION | 1423.99ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 09:24:48 | VAS-1792311885-A0474670E8A6 | AGGREGATOR | TXN_COMPLETION | 1237.52ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 09:24:48 | VAS-1792311885-A0474670E8A6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |