SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:05:37 | VAS-1792310737-1EE23E6A0735 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 09:05:31 | VAS-1792310729-A86FC97D2B9D | TELCO | TXN_COMPLETION | 772.94ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 09:05:31 | VAS-1792310729-A86FC97D2B9D | AGGREGATOR | TXN_COMPLETION | 943.12ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 09:05:31 | VAS-1792310729-A86FC97D2B9D | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 09:05:15 | VAS-1791391009-951EAEFC7B26 | MERCHANT | TXN_COMPLETION | 919707.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:05:08 | VAS-1792310707-D10FE3D07010 | AGGREGATOR | TXN_COMPLETION | 415.68ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 09:05:08 | VAS-1792310707-D10FE3D07010 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 09:05:00 | VAS-1792310700-87C38D3CB1CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 09:04:53 | VAS-1792310692-74F9521BA824 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:04:40 | VAS-1792310677-D101BFF05E82 | AGGREGATOR | TXN_COMPLETION | 1845.96ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:03:41 | VAS-1792310618-46A701CCD64C | TELCO | TXN_COMPLETION | 1762.15ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:03:41 | VAS-1792310618-46A701CCD64C | AGGREGATOR | TXN_COMPLETION | 1318.19ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:03:41 | VAS-1792310618-46A701CCD64C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:03:27 | VAS-1792310603-969F6E1C55BC | TELCO | TXN_COMPLETION | 1094.50ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 09:03:27 | VAS-1792310603-969F6E1C55BC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 09:03:18 | VAS-1792310596-5320990EF09D | TELCO | TXN_COMPLETION | 1565.40ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 09:03:18 | VAS-1792310596-5320990EF09D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 09:03:06 | VAS-1792310581-A71454866F82 | TELCO | TXN_COMPLETION | 2241.89ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:03:06 | VAS-1792310581-A71454866F82 | AGGREGATOR | TXN_COMPLETION | 2415.78ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:02:47 | VAS-1792310566-3D7550E6C856 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |