SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:11:13 | VAS-1790927937-0211F15A18AD | MERCHANT | TXN_COMPLETION | 1379567.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:11:13 | VAS-1792307470-920D55184B1C | AGGREGATOR | TXN_COMPLETION | 2551.64ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 08:10:50 | VAS-1792307448-253C8C7F7F7F | TELCO | TXN_COMPLETION | 1467.10ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:10:43 | VAS-1792307441-EDDB728281E5 | TELCO | TXN_COMPLETION | 1747.72ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 08:10:43 | VAS-1792307441-EDDB728281E5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 08:10:35 | VAS-1792307433-0794430E80C6 | TELCO | TXN_COMPLETION | 1292.81ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 08:10:35 | VAS-1792307433-0794430E80C6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 08:10:26 | VAS-1792307426-9A47951FF8D2 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 08:10:19 | VAS-1792307418-DEFF3063094D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:10:12 | VAS-1792307411-44BFBC5340B3 | AGGREGATOR | TXN_COMPLETION | 906.65ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:10:12 | VAS-1792307411-44BFBC5340B3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:10:06 | VAS-1792307404-A55C9CFB3E15 | TELCO | TXN_COMPLETION | 1627.26ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 08:10:06 | VAS-1792307404-A55C9CFB3E15 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 08:09:56 | VAS-1792307396-97791DDC7F94 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 08:09:50 | VAS-1792307389-B8CCD838C581 | AGGREGATOR | TXN_COMPLETION | 754.08ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:09:50 | VAS-1792307389-B8CCD838C581 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:09:42 | VAS-1792307381-C34542318200 | TELCO | TXN_COMPLETION | 756.99ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:09:29 | VAS-1792307368-86B6C8524EAB | TELCO | TXN_COMPLETION | 2614.13ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:09:29 | VAS-1792307368-86B6C8524EAB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:09:19 | VAS-1792307359-68FCBA9FC32D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |