SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:30:08 | VAS-1792301407-6B9BA7215E76 | AGGREGATOR | TXN_COMPLETION | 523.11ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:30:04 | VAS-1792301403-BF1F315AF016 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:29:47 | VAS-1792301387-F06FC1E829A9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:29:44 | VAS-1792301382-71E3B9A89825 | TELCO | TXN_COMPLETION | 1689.55ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 06:29:38 | VAS-1792301377-5B3FA654BDC5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:29:35 | VAS-1792301372-D5792574B619 | AGGREGATOR | TXN_COMPLETION | 2465.78ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:29:35 | VAS-1792301372-D5792574B619 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:29:29 | VAS-1792301367-C870F4B25E10 | AGGREGATOR | TXN_COMPLETION | 1797.95ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:29:29 | VAS-1792301367-C870F4B25E10 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:29:14 | VAS-1792301353-9F81ED1A7B43 | AGGREGATOR | TXN_COMPLETION | 903.74ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:29:00 | VAS-1792301338-99DBAF3EC36A | TELCO | TXN_COMPLETION | 1662.83ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:29:00 | VAS-1792301338-99DBAF3EC36A | AGGREGATOR | TXN_COMPLETION | 927.68ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:29:00 | VAS-1792301338-99DBAF3EC36A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:28:54 | VAS-1792301333-78CC7BF12FB3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 06:28:49 | VAS-1792301328-977B49055BEB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:28:35 | VAS-1792301313-97B4E8A198F6 | TELCO | TXN_COMPLETION | 1373.01ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 06:28:26 | VAS-1792301303-06EE4557DC03 | TELCO | TXN_COMPLETION | 1989.41ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:28:26 | VAS-1792301303-06EE4557DC03 | AGGREGATOR | TXN_COMPLETION | 759.39ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:28:26 | VAS-1792301303-06EE4557DC03 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:28:19 | VAS-1792301299-E27BEFB4BDFE | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | MTN |