SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:25:49 | VAS-1792297548-232B85FD7E49 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:25:36 | VAS-1792297534-9F489057B002 | AGGREGATOR | TXN_COMPLETION | 2305.47ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:25:36 | VAS-1792297534-9F489057B002 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:25:29 | VAS-1792297529-FDFD2F541214 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:25:27 | VAS-1792297526-4D6586A1E656 | AGGREGATOR | TXN_COMPLETION | 1385.38ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:25:27 | VAS-1792297526-4D6586A1E656 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:25:20 | VAS-1792297519-C657A7F5C433 | AGGREGATOR | TXN_COMPLETION | 984.38ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:25:20 | VAS-1792297519-C657A7F5C433 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:25:16 | VAS-1792297514-32DD63F5537B | AGGREGATOR | TXN_COMPLETION | 1590.95ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:25:09 | VAS-1792297509-6166630039E1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 05:25:07 | VAS-1792297504-731BE68FB884 | TELCO | TXN_COMPLETION | 925.20ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:25:07 | VAS-1792297504-731BE68FB884 | AGGREGATOR | TXN_COMPLETION | 1638.98ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:25:07 | VAS-1792297504-731BE68FB884 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:24:52 | VAS-1792297489-013CA9E8EB0D | TELCO | TXN_COMPLETION | 2237.80ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:24:52 | VAS-1792297489-013CA9E8EB0D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:24:45 | VAS-1791816910-89C02C152766 | AGGREGATOR | TXN_COMPLETION | 2482.48ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:24:45 | VAS-1791816910-89C02C152766 | MERCHANT | TXN_COMPLETION | 480581.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:24:40 | VAS-1792297480-DF73F82A6EB0 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:24:30 | VAS-1792297470-7E4749DAD516 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:24:15 | VAS-1792297455-D91E8FB1BA0D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |