SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:10:37 | VAS-1792293032-72DB1C029D02 | AGGREGATOR | TXN_COMPLETION | 2265.99ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:10:37 | VAS-1792293032-72DB1C029D02 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:10:21 | VAS-1792293018-2E1E56CB26B0 | TELCO | TXN_COMPLETION | 1293.69ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:10:20 | VAS-1792293018-2E1E56CB26B0 | AGGREGATOR | TXN_COMPLETION | 1171.17ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:10:20 | VAS-1792293018-2E1E56CB26B0 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:10:15 | VAS-1792293013-B5BD985DF983 | AGGREGATOR | TXN_COMPLETION | 1967.62ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:10:09 | VAS-1792293008-00E0391F4EB7 | AGGREGATOR | TXN_COMPLETION | 520.90ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:10:09 | VAS-1792293008-00E0391F4EB7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:10:04 | VAS-1792293003-2511F2A71A04 | TELCO | TXN_COMPLETION | 534.40ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:10:04 | VAS-1792293003-2511F2A71A04 | AGGREGATOR | TXN_COMPLETION | 465.62ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:10:04 | VAS-1792293003-2511F2A71A04 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:09:55 | VAS-1792292993-E71F57AB3BAD | TELCO | TXN_COMPLETION | 2173.36ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:09:50 | VAS-1792292988-9843527D67AE | TELCO | TXN_COMPLETION | 1844.77ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:09:42 | VAS-1792292978-95250787529E | TELCO | TXN_COMPLETION | 2348.65ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:09:42 | VAS-1792292978-95250787529E | AGGREGATOR | TXN_COMPLETION | 1056.04ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:09:42 | VAS-1792292978-95250787529E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:09:35 | VAS-1792292973-8DEA87466E4E | AGGREGATOR | TXN_COMPLETION | 1383.37ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:09:29 | VAS-1792292968-1D55C06A2F3A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:09:24 | VAS-1792292964-168F31E1D27D | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 04:09:20 | VAS-1792292959-8F4D262C445D | AGGREGATOR | TXN_COMPLETION | 909.42ms | 400.00ms | GTBank | Primus VAS | Airtel |