SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:44:59 | VAS-1792284296-E444E072FFC7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:44:53 | VAS-1792284291-B0ED32FEE89B | AGGREGATOR | TXN_COMPLETION | 1311.60ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:44:53 | VAS-1792284291-B0ED32FEE89B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:44:47 | VAS-1792284287-E2E4379CFF85 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:44:27 | VAS-1792284262-B89DF06594B8 | AGGREGATOR | TXN_COMPLETION | 1531.42ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 01:44:27 | VAS-1792284262-B89DF06594B8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 01:44:08 | VAS-1792284247-B0CACEB770EF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:44:03 | VAS-1792284242-A6B905A2AC97 | AGGREGATOR | TXN_COMPLETION | 537.54ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:44:03 | VAS-1792284242-A6B905A2AC97 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:43:58 | VAS-1792284237-2B58FD124D22 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 01:43:55 | VAS-1792284232-A96190EC1826 | AGGREGATOR | TXN_COMPLETION | 2273.13ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:43:49 | VAS-1792284227-1A53765CF986 | TELCO | TXN_COMPLETION | 1649.02ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:43:49 | VAS-1792284227-1A53765CF986 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:43:43 | VAS-1792284223-E1F1145E35B9 | AGGREGATOR | TXN_COMPLETION | 686.48ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:43:43 | VAS-1792284223-E1F1145E35B9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:43:38 | VAS-1792284218-0A82D1BA6791 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:43:20 | VAS-1792284198-55F2ECCB8CCA | TELCO | TXN_COMPLETION | 1028.37ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 01:43:20 | VAS-1792284198-55F2ECCB8CCA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 01:43:16 | VAS-1792284193-5B62EDCFEDF8 | AGGREGATOR | TXN_COMPLETION | 2342.99ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:43:16 | VAS-1792284193-5B62EDCFEDF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |