SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:39:58 | VAS-1792280394-833FF6C57076 | TELCO | TXN_COMPLETION | 2457.55ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:58 | VAS-1792280394-833FF6C57076 | AGGREGATOR | TXN_COMPLETION | 1380.24ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:58 | VAS-1792280394-833FF6C57076 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:45 | VAS-1792280384-EF048A08EA6C | AGGREGATOR | TXN_COMPLETION | 677.64ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:45 | VAS-1792280384-EF048A08EA6C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:35 | VAS-1792280374-01ED79DF0E31 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:39:30 | VAS-1792280369-C829648F6462 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 00:39:18 | VAS-1792280354-DB97BED47293 | TELCO | TXN_COMPLETION | 2145.41ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:18 | VAS-1792280354-DB97BED47293 | AGGREGATOR | TXN_COMPLETION | 1039.22ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:18 | VAS-1792280354-DB97BED47293 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:39:12 | VAS-1792280349-D151D8EF6C0D | TELCO | TXN_COMPLETION | 2207.19ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:39:12 | VAS-1792280349-D151D8EF6C0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:39:06 | VAS-1792280345-56A99756DCB4 | AGGREGATOR | TXN_COMPLETION | 1611.26ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 00:38:36 | VAS-1791325931-3621B9EDAEBF | MERCHANT | TXN_COMPLETION | 954389.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:38:22 | VAS-1792280300-9BCE292F76F5 | AGGREGATOR | TXN_COMPLETION | 1295.78ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:38:22 | VAS-1792280300-9BCE292F76F5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:38:18 | VAS-1792280295-514E682F8026 | TELCO | TXN_COMPLETION | 2183.09ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 00:38:18 | VAS-1792280295-514E682F8026 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 00:38:12 | VAS-1792280290-98A9A6A4C1E9 | AGGREGATOR | TXN_COMPLETION | 688.92ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:38:08 | VAS-1792280286-D4F1E92A7F08 | TELCO | TXN_COMPLETION | 1704.18ms | 500.00ms | FirstBank | Primus VAS | MTN |