SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:38:03 | VAS-1792280281-AF848AD631F6 | AGGREGATOR | TXN_COMPLETION | 1326.81ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:37:48 | VAS-1792280266-07982193E1D3 | AGGREGATOR | TXN_COMPLETION | 1303.26ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 00:37:47 | VAS-1792280266-07982193E1D3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 00:37:28 | VAS-1792280246-443AC83CBEEF | AGGREGATOR | TXN_COMPLETION | 1773.93ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 00:37:28 | VAS-1792280246-443AC83CBEEF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 00:37:22 | VAS-1792280241-72E8E142E9A7 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:37:07 | VAS-1792280227-6C5CCD840D41 | AGGREGATOR | TXN_COMPLETION | 412.33ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 00:37:07 | VAS-1792280227-6C5CCD840D41 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 00:36:53 | VAS-1792280212-9CBB1D090DAD | TELCO | TXN_COMPLETION | 1198.96ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:36:49 | VAS-1792280207-E57DF612E9BF | TELCO | TXN_COMPLETION | 2034.26ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:36:45 | VAS-1792280202-6E844E6A9215 | TELCO | TXN_COMPLETION | 2354.89ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 00:36:45 | VAS-1792280202-6E844E6A9215 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 00:36:33 | VAS-1792280192-97BED9D2EF60 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 00:36:10 | VAS-1792280168-9FD6B9BA7C80 | AGGREGATOR | TXN_COMPLETION | 2393.90ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:36:07 | VAS-1792280163-1178CE58EEF8 | TELCO | TXN_COMPLETION | 1656.64ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:36:07 | VAS-1792280163-1178CE58EEF8 | AGGREGATOR | TXN_COMPLETION | 2281.40ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:36:07 | VAS-1792280163-1178CE58EEF8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:35:34 | VAS-1792280133-D2AEBCD40877 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:35:29 | VAS-1792280129-B8185925089E | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:35:29 | VAS-1792280128-CA9E94AF153F | TELCO | TXN_COMPLETION | 2131.97ms | 500.00ms | MoMo PSB | Primus VAS | Glo |