SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:31:53 | VAS-1792279912-18CC4039D718 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 00:31:48 | VAS-1792279907-8320849BFF93 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:31:45 | VAS-1792279902-F4932EBC844E | TELCO | TXN_COMPLETION | 2308.07ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:31:45 | VAS-1792279902-F4932EBC844E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:31:30 | VAS-1792279887-96D715DEEC6C | TELCO | TXN_COMPLETION | 1976.42ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 00:31:23 | VAS-1792279883-2413AE5A5A66 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 00:31:19 | VAS-1792279878-FA0B9BB27228 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:31:14 | VAS-1792279873-923790D7A792 | AGGREGATOR | TXN_COMPLETION | 1186.15ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:31:14 | VAS-1792279873-923790D7A792 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:30:51 | VAS-1792279848-6075777481D4 | AGGREGATOR | TXN_COMPLETION | 2435.38ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 00:30:46 | VAS-1792279843-375B495755AD | TELCO | TXN_COMPLETION | 2245.27ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 00:30:34 | VAS-1792279833-4568A17175F9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 00:30:29 | VAS-1792279829-FD586359ED3B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:30:25 | VAS-1792279824-E37EE592445B | AGGREGATOR | TXN_COMPLETION | 805.45ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:30:25 | VAS-1792279824-E37EE592445B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:30:06 | VAS-1792279805-B5D36F34241F | AGGREGATOR | TXN_COMPLETION | 766.50ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:30:06 | VAS-1792279805-B5D36F34241F | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:30:00 | VAS-1792279799-5E4C57289CD4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:29:55 | VAS-1792279794-208BC384AD2C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:29:42 | VAS-1792279779-ACF9E4BB17DD | TELCO | TXN_COMPLETION | 2115.16ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |