SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:40:03 | VAS-1792269602-F578A2328E33 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 21:39:45 | VAS-1792269582-8F1C58661E36 | TELCO | TXN_COMPLETION | 2325.05ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 21:39:45 | VAS-1792269582-8F1C58661E36 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 21:39:30 | VAS-1792269567-8EDEE5E9DFA4 | TELCO | TXN_COMPLETION | 1701.13ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:39:30 | VAS-1792269567-8EDEE5E9DFA4 | AGGREGATOR | TXN_COMPLETION | 1248.98ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:39:30 | VAS-1792269567-8EDEE5E9DFA4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:39:24 | VAS-1792269562-D26A62FE683F | TELCO | TXN_COMPLETION | 1743.99ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:39:24 | VAS-1792269562-D26A62FE683F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:39:13 | VAS-1792269553-CC7E3A00FC80 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 21:39:03 | VAS-1792269543-E030FF6E5519 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:38:56 | VAS-1792269533-BD4B8F0AC6E2 | TELCO | TXN_COMPLETION | 1022.88ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 21:38:56 | VAS-1792269533-BD4B8F0AC6E2 | AGGREGATOR | TXN_COMPLETION | 1962.03ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 21:38:56 | VAS-1792269533-BD4B8F0AC6E2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 21:38:44 | VAS-1792269523-BD022E86C137 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:38:40 | VAS-1792269518-2CB891FE20DC | TELCO | TXN_COMPLETION | 1116.83ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:38:40 | VAS-1792269518-2CB891FE20DC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:38:35 | VAS-1792269513-C6C432DD2234 | AGGREGATOR | TXN_COMPLETION | 1469.69ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:38:35 | VAS-1792269513-C6C432DD2234 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:38:30 | VAS-1792269508-43F7CCC4096D | TELCO | TXN_COMPLETION | 1511.66ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:38:15 | VAS-1792269494-9AA0D1A2A8C1 | AGGREGATOR | TXN_COMPLETION | 725.22ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |