SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:03:22 | VAS-1792267401-A0EAC3EF116F | AGGREGATOR | TXN_COMPLETION | 1239.19ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:03:13 | VAS-1792267391-21E1F36A0E4D | AGGREGATOR | TXN_COMPLETION | 1113.80ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:03:07 | VAS-1792267386-B751EEEC00A4 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:03:04 | VAS-1792267382-F192A5120BB6 | AGGREGATOR | TXN_COMPLETION | 2229.27ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:03:04 | VAS-1792267382-F192A5120BB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:02:59 | VAS-1792267377-70B1E1F725EB | TELCO | TXN_COMPLETION | 2409.42ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:02:59 | VAS-1792267377-70B1E1F725EB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:02:52 | VAS-1792267372-3E9D5DA764F6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 21:02:49 | VAS-1792267367-8699B1D7524B | TELCO | TXN_COMPLETION | 1051.46ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:02:49 | VAS-1792267367-8699B1D7524B | AGGREGATOR | TXN_COMPLETION | 1083.84ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:02:49 | VAS-1792267367-8699B1D7524B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:02:42 | VAS-1792267362-1821C5B8E181 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:02:27 | VAS-1792267347-F97DA2BACD1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:02:27 | VAS-1792267342-23E092060E12 | TELCO | TXN_COMPLETION | 2490.14ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:02:27 | VAS-1792267342-23E092060E12 | AGGREGATOR | TXN_COMPLETION | 2145.54ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:02:27 | VAS-1792267342-23E092060E12 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:02:08 | VAS-1792267327-97D9125DCAAD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:01:55 | VAS-1792267313-6355B3B627CB | TELCO | TXN_COMPLETION | 910.17ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:01:55 | VAS-1792267313-6355B3B627CB | AGGREGATOR | TXN_COMPLETION | 1893.13ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:01:46 | VAS-1792267303-B1D10B375E9C | TELCO | TXN_COMPLETION | 2546.41ms | 500.00ms | Palmpay | Primus VAS | Airtel |