SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:13:32 | VAS-1792264409-0672F0D0355A | TELCO | TXN_COMPLETION | 1988.98ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:13:20 | VAS-1792264400-68D7E02849E8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 20:13:15 | VAS-1792264395-52634A469238 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 20:12:57 | VAS-1792264375-3F7D62CB390F | AGGREGATOR | TXN_COMPLETION | 1358.64ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:12:57 | VAS-1792264375-3F7D62CB390F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:12:31 | VAS-1792264350-A52890812020 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:12:16 | VAS-1792264336-CF54AA32FFB9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:12:11 | VAS-1792264331-EBED2121FCFD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:12:07 | VAS-1792264326-B984EFB1D0ED | TELCO | TXN_COMPLETION | 1159.73ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | TELCO | TXN_COMPLETION | 2071.73ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | AGGREGATOR | TXN_COMPLETION | 1418.25ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:01 | VAS-1792264319-BF06E0802615 | AGGREGATOR | TXN_COMPLETION | 1117.45ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | TELCO | TXN_COMPLETION | 1681.17ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | AGGREGATOR | TXN_COMPLETION | 1471.33ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:18 | VAS-1792264275-103C8B7927D6 | TELCO | TXN_COMPLETION | 2465.19ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:11:18 | VAS-1792264275-103C8B7927D6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:11:11 | VAS-1792264270-5A852708DB57 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:11:02 | VAS-1792264260-FDF9A455DE9B | AGGREGATOR | TXN_COMPLETION | 1152.17ms | 400.00ms | FirstBank | Telcos Direct | Airtel |