SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:42:06 | VAS-1792327326-340DA00B70F5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 13:41:29 | VAS-1792327289-78DF79EE0103 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:41:24 | VAS-1791034391-6B3856B24C4D | MERCHANT | TXN_COMPLETION | 1292897.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 13:41:16 | VAS-1792327274-B9D7DCEEBA43 | TELCO | TXN_COMPLETION | 1889.38ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 13:41:07 | VAS-1792327266-C8CA3FFAFECF | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 13:41:00 | VAS-1792327259-27459EF4CB24 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:40:46 | VAS-1792327244-F956D650C790 | AGGREGATOR | TXN_COMPLETION | 1626.75ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 13:40:46 | VAS-1792327244-F956D650C790 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 13:40:30 | VAS-1791422649-894796BCB893 | MERCHANT | TXN_COMPLETION | 904606.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 13:40:17 | VAS-1792327215-D356C7A1EB09 | TELCO | TXN_COMPLETION | 1835.15ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 13:40:17 | VAS-1792327215-D356C7A1EB09 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 13:40:08 | VAS-1792327207-ABDD117A5EA1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 13:39:31 | VAS-1792327170-28EDF1E380E8 | AGGREGATOR | TXN_COMPLETION | 1038.18ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:39:31 | VAS-1792327170-28EDF1E380E8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:38:53 | VAS-1792327133-132F47B78270 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 13:38:46 | VAS-1792327126-64936B7C78B0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:38:39 | VAS-1792327118-8CA178575621 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:38:25 | VAS-1792327103-C4B4BA79FEA1 | AGGREGATOR | TXN_COMPLETION | 987.62ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:38:25 | VAS-1792327103-C4B4BA79FEA1 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:38:17 | VAS-1792327096-80FA5A38FDDD | AGGREGATOR | TXN_COMPLETION | 861.36ms | 400.00ms | Union Bank | NexBridge | MTN |