SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:00:09 | VAS-1792256405-BB5DA1BAF017 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:59:55 | VAS-1792256395-187B4954A7BD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:59:31 | VAS-1792256370-B0745F4EDD97 | TELCO | TXN_COMPLETION | 653.56ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:59:27 | VAS-1792256365-AE62EDD1995A | AGGREGATOR | TXN_COMPLETION | 2008.84ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:59:13 | VAS-1792256350-7047D83A4709 | AGGREGATOR | TXN_COMPLETION | 2314.65ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 17:59:13 | VAS-1792256350-7047D83A4709 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 17:58:57 | VAS-1792256336-F4F56B9CE593 | TELCO | TXN_COMPLETION | 946.54ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 17:58:56 | VAS-1792256331-8011047FD963 | TELCO | TXN_COMPLETION | 2491.75ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:58:56 | VAS-1792256331-8011047FD963 | AGGREGATOR | TXN_COMPLETION | 2479.93ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:58:46 | VAS-1792256326-C21691350964 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:58:37 | VAS-1792256316-7ADE6E1BE5E9 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:58:31 | VAS-1792256311-D26E773B12B2 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:58:21 | VAS-1792256301-BAD6E1B91A32 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 17:58:12 | VAS-1792256291-5F95CC074623 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:57:58 | VAS-1792256277-40288ACDE675 | AGGREGATOR | TXN_COMPLETION | 894.38ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:57:58 | VAS-1792256277-40288ACDE675 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:57:53 | VAS-1792256272-0E83F7FA45FB | AGGREGATOR | TXN_COMPLETION | 699.80ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 17:57:52 | VAS-1792256272-0E83F7FA45FB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 17:57:47 | VAS-1792256267-AA77A6C3C47A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:57:42 | VAS-1792256262-57FDDAE1C1BC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Glo |