SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:45:07 | VAS-1792255505-96E221FA6A6B | AGGREGATOR | TXN_COMPLETION | 1210.42ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 17:45:07 | VAS-1792255505-96E221FA6A6B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 17:44:48 | VAS-1792255486-D8B8E40E7E1A | AGGREGATOR | TXN_COMPLETION | 1964.64ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:44:48 | VAS-1792255486-D8B8E40E7E1A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:44:43 | VAS-1792255481-22C026D7B6F1 | TELCO | TXN_COMPLETION | 1862.67ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 17:44:43 | VAS-1792255481-22C026D7B6F1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 17:44:36 | VAS-1792255476-39DAB8C8EDE3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:44:25 | VAS-1792255461-C38B11D7444F | AGGREGATOR | TXN_COMPLETION | 1931.16ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:44:25 | VAS-1792255461-C38B11D7444F | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:44:06 | VAS-1792255442-DA5609296451 | TELCO | TXN_COMPLETION | 2132.79ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 17:44:06 | VAS-1792255442-DA5609296451 | AGGREGATOR | TXN_COMPLETION | 1981.48ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 17:44:06 | VAS-1792255442-DA5609296451 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 17:43:32 | VAS-1792255412-5E2E31541321 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 17:43:27 | VAS-1792255407-3BCE01C84EC3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:43:24 | VAS-1792255402-409BC51EE650 | TELCO | TXN_COMPLETION | 2056.27ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:43:20 | VAS-1792255397-71A9779A321B | TELCO | TXN_COMPLETION | 2016.35ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:43:20 | VAS-1792255397-71A9779A321B | AGGREGATOR | TXN_COMPLETION | 1006.07ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:43:10 | VAS-1792255387-9278EE91E243 | TELCO | TXN_COMPLETION | 2093.83ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:43:10 | VAS-1792255387-9278EE91E243 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:43:00 | VAS-1792255378-4D66566FB08F | AGGREGATOR | TXN_COMPLETION | 2193.46ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |