SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:29:24 | VAS-1792254562-7518EBE6323A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 17:29:17 | VAS-1792254557-FC887C993C6B | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:28:58 | VAS-1792254537-0748CF733CF8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 17:28:43 | VAS-1792254522-08AE12F273FB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:28:39 | VAS-1792254518-E49DA846277A | TELCO | TXN_COMPLETION | 763.43ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:28:24 | VAS-1792254503-1AFC2646CC1C | TELCO | TXN_COMPLETION | 1258.17ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:28:14 | VAS-1792254493-F30FD0F7B12E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:28:09 | VAS-1792254488-A49A17F5758A | TELCO | TXN_COMPLETION | 1034.59ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 17:28:09 | VAS-1792254488-A49A17F5758A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 17:28:06 | VAS-1792254483-6831B2D5F79E | TELCO | TXN_COMPLETION | 2465.05ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 17:28:06 | VAS-1792254483-6831B2D5F79E | AGGREGATOR | TXN_COMPLETION | 407.77ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 17:27:59 | VAS-1792254478-BE19C7C4F68F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:27:44 | VAS-1792254464-4622882422FC | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:27:41 | VAS-1792254459-B1BDCF0332ED | TELCO | TXN_COMPLETION | 1645.48ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 17:27:24 | VAS-1792254444-C1DBB2A41240 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 17:27:11 | VAS-1792254429-C850C3DB3F87 | AGGREGATOR | TXN_COMPLETION | 1788.70ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:27:11 | VAS-1792254429-C850C3DB3F87 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:27:05 | VAS-1792254424-595F10BCC5AD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:27:01 | VAS-1792254419-C8B8ECAD6F9A | TELCO | TXN_COMPLETION | 1058.20ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:26:56 | VAS-1792254415-0EE2F64282D8 | AGGREGATOR | TXN_COMPLETION | 1287.18ms | 400.00ms | Access Bank | NexBridge | Airtel |