SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:23:04 | VAS-1792254183-2573F0A2A1C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 17:22:56 | VAS-1792254174-1BA37B91D7E5 | AGGREGATOR | TXN_COMPLETION | 2063.53ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:22:56 | VAS-1792254174-1BA37B91D7E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:22:51 | VAS-1792254169-31DA496F51F8 | TELCO | TXN_COMPLETION | 1093.23ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:22:51 | VAS-1792254169-31DA496F51F8 | AGGREGATOR | TXN_COMPLETION | 916.60ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:22:51 | VAS-1792254169-31DA496F51F8 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:22:46 | VAS-1792254164-F2A488E3F66F | TELCO | TXN_COMPLETION | 1718.71ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:22:46 | VAS-1792254164-F2A488E3F66F | AGGREGATOR | TXN_COMPLETION | 811.13ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:22:46 | VAS-1792254164-F2A488E3F66F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:22:25 | VAS-1792254144-C1883E70B44E | AGGREGATOR | TXN_COMPLETION | 410.18ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:22:22 | VAS-1792254139-B29D174B3DE1 | TELCO | TXN_COMPLETION | 1401.40ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:22:22 | VAS-1792254139-B29D174B3DE1 | AGGREGATOR | TXN_COMPLETION | 1676.91ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:22:13 | VAS-1792254129-B6DB36E1C9F6 | TELCO | TXN_COMPLETION | 1707.74ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:22:13 | VAS-1792254129-B6DB36E1C9F6 | AGGREGATOR | TXN_COMPLETION | 2070.70ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:22:13 | VAS-1792254129-B6DB36E1C9F6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:22:07 | VAS-1792254125-B4C64ED8266E | AGGREGATOR | TXN_COMPLETION | 2521.07ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:22:07 | VAS-1792254125-B4C64ED8266E | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:22:02 | VAS-1792254120-C7E77DDE9D33 | AGGREGATOR | TXN_COMPLETION | 1906.33ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:21:46 | VAS-1792254105-441895BC6090 | AGGREGATOR | TXN_COMPLETION | 708.11ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:21:46 | VAS-1792254105-441895BC6090 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |