SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:52:26 | VAS-1792252345-2A961003BD0C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 16:52:16 | VAS-1792252335-3DAF0987C59D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:51:53 | VAS-1791013871-44205697871E | MERCHANT | TXN_COMPLETION | 1238454.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:51:46 | VAS-1791834491-ADACBA209F53 | MERCHANT | TXN_COMPLETION | 417817.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 16:51:42 | VAS-1792252301-65A2208479EA | TELCO | TXN_COMPLETION | 1144.88ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:51:22 | VAS-1792252281-B7A87865261D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:09 | VAS-1792252266-C5F7B19C53FC | AGGREGATOR | TXN_COMPLETION | 2216.85ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:09 | VAS-1792252266-C5F7B19C53FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:02 | VAS-1792252262-8CEB73A3D0C4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 16:50:54 | VAS-1792252252-A827C7E3B64B | TELCO | TXN_COMPLETION | 2393.78ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:50:49 | VAS-1792252247-9968E2AC17CD | TELCO | TXN_COMPLETION | 1681.55ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:49 | VAS-1792252247-9968E2AC17CD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:44 | VAS-1790693407-50694F17335D | AGGREGATOR | TXN_COMPLETION | 5338.32ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:50:44 | VAS-1790693407-50694F17335D | MERCHANT | TXN_COMPLETION | 1558841.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:50:44 | VAS-1792252242-7418A4CF3189 | AGGREGATOR | TXN_COMPLETION | 2160.66ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 16:50:39 | VAS-1792252237-D9EB391F8C3C | TELCO | TXN_COMPLETION | 1620.68ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 16:50:33 | VAS-1792252232-E1D376279C4A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:23 | VAS-1792108221-3B4F4472FDF3 | MERCHANT | TXN_COMPLETION | 144003.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:50:04 | VAS-1792252203-85FF314C67B8 | AGGREGATOR | TXN_COMPLETION | 934.84ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:50:04 | VAS-1792252203-85FF314C67B8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |