SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:40:03 | VAS-1792244402-29448F78CB18 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:39:57 | VAS-1792244396-B03AEB45B40C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:39:47 | VAS-1792244386-5D7D368D07F7 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:39:28 | VAS-1792244367-87AC058DB278 | AGGREGATOR | TXN_COMPLETION | 951.25ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 14:39:24 | VAS-1792244362-9FC084BC71E8 | AGGREGATOR | TXN_COMPLETION | 1692.35ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:39:14 | VAS-1792244352-D103DAD0E81E | AGGREGATOR | TXN_COMPLETION | 1863.42ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:39:14 | VAS-1792244352-D103DAD0E81E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:39:08 | VAS-1792244347-3CDC678492EF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 14:39:05 | VAS-1792244342-2902E35C5BB6 | TELCO | TXN_COMPLETION | 2463.11ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 14:39:05 | VAS-1792244342-2902E35C5BB6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 14:38:57 | VAS-1792244337-6C1D4BAE6A2B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:38:50 | VAS-1792074988-7FA75B4755CD | AGGREGATOR | TXN_COMPLETION | 1175.83ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:38:50 | VAS-1792074988-7FA75B4755CD | MERCHANT | TXN_COMPLETION | 169347.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:38:49 | VAS-1792244327-CDBF0494EAE0 | AGGREGATOR | TXN_COMPLETION | 1286.27ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:38:45 | VAS-1792244322-3EED077E3F4B | TELCO | TXN_COMPLETION | 1225.05ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:38:45 | VAS-1792244322-3EED077E3F4B | AGGREGATOR | TXN_COMPLETION | 1207.09ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:38:45 | VAS-1792244322-3EED077E3F4B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:38:34 | VAS-1792244313-292D94936BB3 | AGGREGATOR | TXN_COMPLETION | 942.79ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 14:38:31 | VAS-1792244308-C3542C6FAA6D | TELCO | TXN_COMPLETION | 728.59ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:38:31 | VAS-1792244308-C3542C6FAA6D | AGGREGATOR | TXN_COMPLETION | 2169.65ms | 400.00ms | Access Bank | Telcos Direct | Airtel |