SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:56:49 | VAS-1792324608-49A6A5343D54 | AGGREGATOR | TXN_COMPLETION | 879.55ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 12:56:49 | VAS-1792324608-49A6A5343D54 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 12:56:41 | VAS-1792324600-60A47A50AE0A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 12:56:36 | VAS-1792324593-1ACE1F2BCBE5 | TELCO | TXN_COMPLETION | 2389.76ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 12:56:36 | VAS-1792324593-1ACE1F2BCBE5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 12:56:22 | VAS-1792324578-2D42477491D3 | TELCO | TXN_COMPLETION | 2125.24ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:56:22 | VAS-1792324578-2D42477491D3 | AGGREGATOR | TXN_COMPLETION | 1358.78ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | TELCO | TXN_COMPLETION | 2285.02ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | AGGREGATOR | TXN_COMPLETION | 6467.84ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:56:18 | VAS-1792324570-4516087CE990 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 12:55:50 | VAS-1792324549-5DAF34D773D5 | TELCO | TXN_COMPLETION | 902.04ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:55:50 | VAS-1792324549-5DAF34D773D5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:55:43 | VAS-1792324542-FA7A29A5AAC4 | TELCO | TXN_COMPLETION | 1006.65ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 12:55:43 | VAS-1792324542-FA7A29A5AAC4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 12:55:35 | VAS-1792324535-958F5FE79E07 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:55:35 | VAS-1792324534-EB9580788BD0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:55:14 | VAS-1792324512-5426BAF086CC | AGGREGATOR | TXN_COMPLETION | 1242.41ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:55:12 | VAS-1792324509-C80AC59CF0D5 | TELCO | TXN_COMPLETION | 2192.39ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:54:56 | VAS-1792324495-402CADE7B6A1 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 12:54:43 | VAS-1792324480-185CD59247FC | AGGREGATOR | TXN_COMPLETION | 2155.27ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |