SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:55:27 | VAS-1792306527-11496FA9C4BD | AGGREGATOR | TXN_COMPLETION | 1466.34ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 07:55:20 | VAS-1792306519-061593D44317 | TELCO | TXN_COMPLETION | 868.24ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 07:55:20 | VAS-1792306519-061593D44317 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 07:55:15 | VAS-1792306514-27267FC78E2D | AGGREGATOR | TXN_COMPLETION | 410.51ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:55:15 | VAS-1792306514-27267FC78E2D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:55:02 | VAS-1792306500-02EDB6466571 | AGGREGATOR | TXN_COMPLETION | 1686.67ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:55:02 | VAS-1792306500-02EDB6466571 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:54:57 | VAS-1792306495-102682F8582D | TELCO | TXN_COMPLETION | 2294.91ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:54:57 | VAS-1792306495-102682F8582D | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:54:46 | VAS-1792306485-56D09C7143BB | AGGREGATOR | TXN_COMPLETION | 1027.77ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:54:37 | VAS-1792306475-968799503274 | AGGREGATOR | TXN_COMPLETION | 2116.93ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:54:34 | VAS-1792306470-855B7B3BEAD4 | TELCO | TXN_COMPLETION | 2464.58ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:54:34 | VAS-1792306470-855B7B3BEAD4 | AGGREGATOR | TXN_COMPLETION | 1554.64ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:54:34 | VAS-1792306470-855B7B3BEAD4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:54:21 | VAS-1792306460-8B52267CA2E6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:54:18 | VAS-1792306455-E1E56D20DF63 | TELCO | TXN_COMPLETION | 2197.81ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:54:18 | VAS-1792306455-E1E56D20DF63 | AGGREGATOR | TXN_COMPLETION | 413.47ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:54:11 | VAS-1792306451-7310F18FB96D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:54:06 | VAS-1792306446-60F52F9F7933 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:53:51 | VAS-1792306431-1CA99E0BBE36 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |