SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:58:06 | VAS-1792281485-9547E7495DA7 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 00:57:56 | VAS-1792281475-0BE37CB421B0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 00:57:51 | VAS-1792281470-B85649B8BF92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:57:38 | VAS-1792281455-CAE0903CCF1C | AGGREGATOR | TXN_COMPLETION | 2139.93ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 00:57:31 | VAS-1792281450-B064A00730ED | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:57:26 | VAS-1792281445-F8BA10930CD3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:57:18 | VAS-1792281436-F843309EAE09 | TELCO | TXN_COMPLETION | 572.35ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 00:57:18 | VAS-1792281436-F843309EAE09 | AGGREGATOR | TXN_COMPLETION | 1331.32ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 00:57:18 | VAS-1792281436-F843309EAE09 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 00:57:11 | VAS-1792281431-B49C37A76276 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 00:57:08 | VAS-1792281426-9DF9B150B71B | AGGREGATOR | TXN_COMPLETION | 2445.90ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:57:08 | VAS-1792281426-9DF9B150B71B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:57:02 | VAS-1792281421-FBFF7517F034 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:56:52 | VAS-1792281411-B401280B83E5 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:56:47 | VAS-1792281406-A64268BA4904 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 00:56:43 | VAS-1792281401-31A9A70B14F0 | AGGREGATOR | TXN_COMPLETION | 1250.92ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:56:38 | VAS-1792281396-3D6CE125B3B3 | AGGREGATOR | TXN_COMPLETION | 1695.97ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:56:38 | VAS-1792281396-3D6CE125B3B3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:56:32 | VAS-1792281391-947E40A3CBE0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:56:17 | VAS-1792281377-FA1864CF8F40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |