SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:19:10 | VAS-1792264748-2D5E90EB7BC6 | AGGREGATOR | TXN_COMPLETION | 1117.81ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:19:10 | VAS-1792264748-2D5E90EB7BC6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:19:05 | VAS-1792264743-1BE300D72AE6 | AGGREGATOR | TXN_COMPLETION | 1508.10ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:19:01 | VAS-1792264739-E09CFD3C0352 | AGGREGATOR | TXN_COMPLETION | 2423.78ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:19:01 | VAS-1792264739-E09CFD3C0352 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:18:47 | VAS-1792264724-13D24C7121B8 | TELCO | TXN_COMPLETION | 2534.77ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:47 | VAS-1792264724-13D24C7121B8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:33 | VAS-1792264709-0AB4E55B11EA | TELCO | TXN_COMPLETION | 2256.07ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:33 | VAS-1792264709-0AB4E55B11EA | AGGREGATOR | TXN_COMPLETION | 1301.45ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:33 | VAS-1792264709-0AB4E55B11EA | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:21 | VAS-1792264699-FC0233C1A5B4 | TELCO | TXN_COMPLETION | 1057.71ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 20:18:21 | VAS-1792264699-FC0233C1A5B4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 20:18:15 | VAS-1792264694-D55753A51F4B | AGGREGATOR | TXN_COMPLETION | 680.57ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 20:18:15 | VAS-1792264694-D55753A51F4B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 20:18:05 | VAS-1792264685-24CE1B96797F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:18:02 | VAS-1792264680-EA739B6FC791 | TELCO | TXN_COMPLETION | 1735.14ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:18:02 | VAS-1792264680-EA739B6FC791 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:17:57 | VAS-1792264675-163D87B61608 | TELCO | TXN_COMPLETION | 1694.37ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:17:50 | VAS-1792264670-10D4BDD703B0 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 20:17:45 | VAS-1792264665-4BDEC3F72B87 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |