SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | TELCO | TXN_COMPLETION | 799.03ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | AGGREGATOR | TXN_COMPLETION | 2273.59ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:50 | VAS-1792264547-3176BF179056 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:39 | VAS-1792264537-D1816A69F6B1 | TELCO | TXN_COMPLETION | 1646.24ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:15:28 | VAS-1792264527-4123DF1DEFA1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:22 | VAS-1792264522-236528D248DD | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:15:14 | VAS-1792264513-02AD39C6FB33 | AGGREGATOR | TXN_COMPLETION | 994.13ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:14 | VAS-1792264513-02AD39C6FB33 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:15:06 | VAS-1792264503-999EDA8BC2CE | AGGREGATOR | TXN_COMPLETION | 2253.52ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:15:06 | VAS-1792264503-999EDA8BC2CE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:14:56 | VAS-1792264493-F1B7462DB155 | AGGREGATOR | TXN_COMPLETION | 2418.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:14:56 | VAS-1792264493-F1B7462DB155 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:14:49 | VAS-1792264488-CBB20B2CA58D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:14:16 | VAS-1792264454-C94116D8B6FF | AGGREGATOR | TXN_COMPLETION | 2181.25ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 20:14:16 | VAS-1792264454-C94116D8B6FF | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 20:14:11 | VAS-1792264449-3932FD047EEB | TELCO | TXN_COMPLETION | 1629.56ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:13:51 | VAS-1792264429-EC081BFF49DD | AGGREGATOR | TXN_COMPLETION | 2178.43ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 20:13:51 | VAS-1792264429-EC081BFF49DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 20:13:40 | VAS-1792264419-AE32A46A1C10 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:13:35 | VAS-1792264414-6F09222A3844 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |