SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:45:50 | VAS-1792244750-00DB82D91CB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 14:45:46 | VAS-1792244745-9329ADA5A3B0 | TELCO | TXN_COMPLETION | 1125.01ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:45:46 | VAS-1792244745-9329ADA5A3B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:45:41 | VAS-1792244740-97444A9EDA95 | AGGREGATOR | TXN_COMPLETION | 407.91ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 14:45:41 | VAS-1792244740-97444A9EDA95 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 14:45:26 | VAS-1792244725-9BBA66726391 | AGGREGATOR | TXN_COMPLETION | 405.70ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 14:45:26 | VAS-1792244725-9BBA66726391 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 14:45:25 | VAS-1792244723-5C6BE8C68FD2 | TELCO | TXN_COMPLETION | 1836.21ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:45:25 | VAS-1792244723-5C6BE8C68FD2 | AGGREGATOR | TXN_COMPLETION | 2266.98ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:45:23 | VAS-1792244722-B0BA3D71D5DF | TELCO | TXN_COMPLETION | 1100.90ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 14:45:04 | VAS-1792244701-239F32054826 | AGGREGATOR | TXN_COMPLETION | 2160.20ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:45:04 | VAS-1792244701-239F32054826 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:44:58 | VAS-1792244696-CCCC4FD5DB7D | AGGREGATOR | TXN_COMPLETION | 2234.46ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:58 | VAS-1792244696-CCCC4FD5DB7D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:50 | VAS-1792244686-5296B4040866 | TELCO | TXN_COMPLETION | 2463.05ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:50 | VAS-1792244686-5296B4040866 | AGGREGATOR | TXN_COMPLETION | 1760.78ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:50 | VAS-1792244686-5296B4040866 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:42 | VAS-1792244681-9CDED006379B | AGGREGATOR | TXN_COMPLETION | 676.70ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:44:37 | VAS-1792244676-D7460D4BC4D1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 14:44:24 | VAS-1792244664-85657BEE0F25 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |