SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:47:33 | VAS-1792302453-57AA3F6219F8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 06:47:26 | VAS-1792302443-6A93F2736E5E | TELCO | TXN_COMPLETION | 1886.67ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:47:26 | VAS-1792302443-6A93F2736E5E | AGGREGATOR | TXN_COMPLETION | 731.55ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:47:19 | VAS-1792302438-80836DC9E15A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:46:59 | VAS-1792302419-6F65BD55D58D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:46:56 | VAS-1792302414-1B3120C2FB8B | AGGREGATOR | TXN_COMPLETION | 2327.51ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:56 | VAS-1792302414-1B3120C2FB8B | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:49 | VAS-1792160186-3B5C504306F6 | MERCHANT | TXN_COMPLETION | 142225.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 06:46:45 | VAS-1792302404-E3962EC50793 | AGGREGATOR | TXN_COMPLETION | 824.61ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:46:45 | VAS-1792302404-E3962EC50793 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:46:39 | VAS-1792302399-473F073DD093 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:46:31 | VAS-1792302389-AC21CD5F04D7 | TELCO | TXN_COMPLETION | 1623.03ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:31 | VAS-1792302389-AC21CD5F04D7 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:15 | VAS-1792302374-A6183D18450C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:46:10 | VAS-1792201898-8AB98DE29E4A | MERCHANT | TXN_COMPLETION | 100478.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:46:05 | VAS-1792302365-3B1825ED58F8 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 06:46:02 | VAS-1792302360-F9A9C86A1CB0 | TELCO | TXN_COMPLETION | 1791.37ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:46:02 | VAS-1792302360-F9A9C86A1CB0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:45:41 | VAS-1792302340-D6073B5360DB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:45:32 | VAS-1792302331-F2BE04027EC7 | TELCO | TXN_COMPLETION | 1221.94ms | 500.00ms | Opay | Telcos Direct | MTN |