SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:52:41 | VAS-1792288359-96727BC89152 | AGGREGATOR | TXN_COMPLETION | 1473.25ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:52:41 | VAS-1792288359-96727BC89152 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:52:35 | VAS-1792288354-C1E220D80D48 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:52:30 | VAS-1792288349-CEBA9010AC9D | AGGREGATOR | TXN_COMPLETION | 402.90ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:52:15 | VAS-1792288335-4B1387CF3068 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:52:10 | VAS-1792288330-870EB88F0711 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:52:06 | VAS-1792288325-A74B90D3F80D | AGGREGATOR | TXN_COMPLETION | 830.28ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:52:06 | VAS-1792288325-A74B90D3F80D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:55 | VAS-1792288315-A7ED032D2C6E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 02:51:51 | VAS-1792288310-C7897291D5A9 | TELCO | TXN_COMPLETION | 1062.56ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:51:32 | VAS-1792288290-F207E96EEA7F | TELCO | TXN_COMPLETION | 1886.75ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:51:21 | VAS-1792288281-7AE394839DB8 | AGGREGATOR | TXN_COMPLETION | 434.38ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:13 | VAS-1792288271-CAD23F21DA46 | TELCO | TXN_COMPLETION | 2264.56ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:51:13 | VAS-1792288271-CAD23F21DA46 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | TELCO | TXN_COMPLETION | 795.83ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | AGGREGATOR | TXN_COMPLETION | 1576.42ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:01 | VAS-1792288261-703BB81ADE83 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 02:50:58 | VAS-1792288256-D8CF9A73FE3E | TELCO | TXN_COMPLETION | 2223.65ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 02:50:58 | VAS-1792288256-D8CF9A73FE3E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |