SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:58:54 | VAS-1792274333-3FE407E3AF38 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:58:43 | VAS-1792274318-5AC0A8120FC3 | TELCO | TXN_COMPLETION | 2345.06ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 22:58:43 | VAS-1792274318-5AC0A8120FC3 | AGGREGATOR | TXN_COMPLETION | 2414.76ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 22:58:43 | VAS-1792274318-5AC0A8120FC3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 22:58:35 | VAS-1792274313-02E5EFA7D493 | AGGREGATOR | TXN_COMPLETION | 1106.29ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 22:58:35 | VAS-1792274313-02E5EFA7D493 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 22:58:29 | VAS-1792274308-FE5393F98AF4 | TELCO | TXN_COMPLETION | 712.86ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:58:20 | VAS-1792274299-7625CC14C48D | TELCO | TXN_COMPLETION | 963.24ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:58:20 | VAS-1792274299-7625CC14C48D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:58:04 | VAS-1792274284-6F5332F9D496 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:58:02 | VAS-1792274279-E2FE3196E154 | AGGREGATOR | TXN_COMPLETION | 2593.52ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:57:56 | VAS-1792274274-0FF67A5C8D3B | AGGREGATOR | TXN_COMPLETION | 1619.25ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:57:56 | VAS-1792274274-0FF67A5C8D3B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:57:51 | VAS-1792274269-3E08835BCFDB | AGGREGATOR | TXN_COMPLETION | 1719.45ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:57:51 | VAS-1792274269-3E08835BCFDB | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:57:37 | VAS-1792274254-E2729C28141C | AGGREGATOR | TXN_COMPLETION | 2238.45ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:57:37 | VAS-1792274254-E2729C28141C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:57:25 | VAS-1792274244-941F8E8BCA0F | TELCO | TXN_COMPLETION | 2090.93ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 22:57:24 | VAS-1792274244-941F8E8BCA0F | AGGREGATOR | TXN_COMPLETION | 1450.04ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 22:57:24 | VAS-1792274244-941F8E8BCA0F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |