SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:36:52 | VAS-1792247811-05EE98674165 | TELCO | TXN_COMPLETION | 1001.91ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 15:36:52 | VAS-1792247811-05EE98674165 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 15:36:48 | VAS-1792247806-4D543527387B | TELCO | TXN_COMPLETION | 2238.97ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:36:48 | VAS-1792247806-4D543527387B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:36:41 | VAS-1792247801-F5855D9C9CE0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 15:36:38 | VAS-1792247796-7CCB3E151BC3 | TELCO | TXN_COMPLETION | 2238.58ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 15:36:38 | VAS-1792247796-7CCB3E151BC3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 15:36:27 | VAS-1792247786-1978412E7B7A | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 15:36:22 | VAS-1792247781-2D02A702AFE3 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 15:36:12 | VAS-1792247771-21086B254D94 | AGGREGATOR | TXN_COMPLETION | 406.50ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:36:06 | VAS-1792247761-49A1F7FF4F38 | TELCO | TXN_COMPLETION | 2438.45ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 15:36:06 | VAS-1792247761-49A1F7FF4F38 | AGGREGATOR | TXN_COMPLETION | 2411.86ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 15:36:06 | VAS-1792247761-49A1F7FF4F38 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 15:35:47 | VAS-1792247747-316B687292D4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:35:24 | VAS-1792247723-FFEE58314250 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:35:04 | VAS-1792247702-7C6B13E341A8 | AGGREGATOR | TXN_COMPLETION | 722.48ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 15:35:04 | VAS-1792247702-7C6B13E341A8 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 15:34:55 | VAS-1792247692-712B7AE92741 | AGGREGATOR | TXN_COMPLETION | 2508.28ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:34:55 | VAS-1792247692-712B7AE92741 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:34:49 | VAS-1792104432-782F0D250384 | MERCHANT | TXN_COMPLETION | 143264.00s | 5.00s | Access Bank | Primus VAS | Airtel |