SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:51:46 | VAS-1792245103-390F00B70B4D | TELCO | TXN_COMPLETION | 2344.02ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:51:34 | VAS-1792245094-52D81A8CE665 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:51:26 | VAS-1792245084-F0B18899E005 | TELCO | TXN_COMPLETION | 1660.79ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | TELCO | TXN_COMPLETION | 2531.80ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | AGGREGATOR | TXN_COMPLETION | 2085.34ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:09 | VAS-1792245069-CC9EA2531F2B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | TELCO | TXN_COMPLETION | 789.95ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | AGGREGATOR | TXN_COMPLETION | 1508.20ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:00 | VAS-1792245059-68EE8671E012 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 14:50:55 | VAS-1792245054-EC6A100346A8 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 14:50:52 | VAS-1792245050-20F698114FC9 | TELCO | TXN_COMPLETION | 2501.04ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:50:52 | VAS-1792245050-20F698114FC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:50:41 | VAS-1792245040-08A962B395E0 | AGGREGATOR | TXN_COMPLETION | 1062.28ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:50:41 | VAS-1792245040-08A962B395E0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | TELCO | TXN_COMPLETION | 876.94ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | AGGREGATOR | TXN_COMPLETION | 722.77ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:27 | VAS-1792245025-59FC7A3AFDFC | AGGREGATOR | TXN_COMPLETION | 2035.97ms | 400.00ms | MoMo PSB | Primus VAS | Glo |