SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3085 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 112 | QUEUED | CLOSED |
| SLB-20261010-3084 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261010-3083 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3082 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261010-3081 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3080 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 130 | QUEUED | CLOSED |
| SLB-20261010-3079 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 139 | QUEUED | CLOSED |
| SLB-20261010-3078 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 125 | QUEUED | CLOSED |
| SLB-20261010-3077 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 116 | QUEUED | CLOSED |
| SLB-20261010-3076 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261010-3075 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3074 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3073 | Oct 10 | Airtel | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3072 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 134 | QUEUED | CLOSED |
| SLB-20261010-3071 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.0% | 138 | QUEUED | CLOSED |
| SLB-20261010-3070 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3069 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.2% | 114 | QUEUED | CLOSED |
| SLB-20261010-3068 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3067 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261010-3066 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:50:02 | VAS-1792331400-4FD1512BFF29 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 14:49:47 | VAS-1792331385-A66AB4DF529B | TELCO | TXN_COMPLETION | 1739.40ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:49:47 | VAS-1792331385-A66AB4DF529B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:49:38 | VAS-1792331378-52F2B8CC20EC | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 14:49:23 | VAS-1791626111-C04AA9AB0107 | MERCHANT | TXN_COMPLETION | 705254.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:48:55 | VAS-1792331333-C4E28E5B1C90 | TELCO | TXN_COMPLETION | 1522.69ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:48:55 | VAS-1792331333-C4E28E5B1C90 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:48:27 | VAS-1792331303-D4FC4B9FCF47 | TELCO | TXN_COMPLETION | 1967.49ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:48:27 | VAS-1792331303-D4FC4B9FCF47 | AGGREGATOR | TXN_COMPLETION | 2031.19ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:48:27 | VAS-1792331303-D4FC4B9FCF47 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:48:04 | VAS-1792331282-B9196964F52B | TELCO | TXN_COMPLETION | 1893.76ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 14:47:40 | VAS-1792331259-484EAD0FE3AD | AGGREGATOR | TXN_COMPLETION | 748.79ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 14:47:33 | VAS-1792331252-95686766DE01 | AGGREGATOR | TXN_COMPLETION | 1310.57ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:47:33 | VAS-1792331252-95686766DE01 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:47:26 | VAS-1792331244-7ABC11EF1615 | TELCO | TXN_COMPLETION | 1753.68ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:47:26 | VAS-1792331244-7ABC11EF1615 | AGGREGATOR | TXN_COMPLETION | 409.13ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:47:26 | VAS-1792331244-7ABC11EF1615 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:47:10 | VAS-1792331229-A81BDD3CF641 | TELCO | TXN_COMPLETION | 710.90ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:47:05 | VAS-1792331222-F7B85A92CD3C | AGGREGATOR | TXN_COMPLETION | 2349.00ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:47:05 | VAS-1792331222-F7B85A92CD3C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |