SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3085 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 112 | QUEUED | CLOSED |
| SLB-20261010-3084 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261010-3083 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3082 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261010-3081 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3080 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 130 | QUEUED | CLOSED |
| SLB-20261010-3079 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 139 | QUEUED | CLOSED |
| SLB-20261010-3078 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 125 | QUEUED | CLOSED |
| SLB-20261010-3077 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 116 | QUEUED | CLOSED |
| SLB-20261010-3076 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261010-3075 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3074 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3073 | Oct 10 | Airtel | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3072 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 134 | QUEUED | CLOSED |
| SLB-20261010-3071 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.0% | 138 | QUEUED | CLOSED |
| SLB-20261010-3070 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3069 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.2% | 114 | QUEUED | CLOSED |
| SLB-20261010-3068 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3067 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261010-3066 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:42:16 | VAS-1792244534-3295B5DEED4C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:42:01 | VAS-1792244519-FB12B5B5932B | AGGREGATOR | TXN_COMPLETION | 1438.17ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:42:01 | VAS-1792244519-FB12B5B5932B | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:41:50 | VAS-1792244509-6FA766A3AA0B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:41:35 | VAS-1792244494-3A552AF85E5C | AGGREGATOR | TXN_COMPLETION | 650.79ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:41:31 | VAS-1792244490-1548D5840F07 | AGGREGATOR | TXN_COMPLETION | 1650.64ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:41:22 | VAS-1792244480-724E7EDCA136 | TELCO | TXN_COMPLETION | 1922.10ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:41:15 | VAS-1792244475-78BF0ACE7722 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 14:41:01 | VAS-1792244460-88F4DD17F724 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:40:33 | VAS-1792244431-307B3B251C7A | TELCO | TXN_COMPLETION | 1706.05ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:40:33 | VAS-1792244431-307B3B251C7A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:40:30 | VAS-1792244426-8F404BA16BDA | TELCO | TXN_COMPLETION | 1995.72ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:40:30 | VAS-1792244426-8F404BA16BDA | AGGREGATOR | TXN_COMPLETION | 2267.75ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:40:30 | VAS-1792244426-8F404BA16BDA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:40:23 | VAS-1792244421-967757AE61AD | AGGREGATOR | TXN_COMPLETION | 2306.90ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 14:40:23 | VAS-1792244421-967757AE61AD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 14:40:08 | VAS-1792244406-044B3D032A2D | TELCO | TXN_COMPLETION | 1201.69ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:40:08 | VAS-1792244406-044B3D032A2D | AGGREGATOR | TXN_COMPLETION | 406.90ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:40:08 | VAS-1792244406-044B3D032A2D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:40:03 | VAS-1792244402-29448F78CB18 | AGGREGATOR | TXN_COMPLETION | 493.45ms | 400.00ms | Kuda MFB | NexBridge | MTN |