SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4685 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4684 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261018-4683 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
| SLB-20261018-4682 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 178 | QUEUED | CLOSED |
| SLB-20261018-4681 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261018-4680 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261018-4679 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261018-4678 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261018-4677 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 175 | QUEUED | CLOSED |
| SLB-20261018-4676 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 168 | QUEUED | CLOSED |
| SLB-20261018-4675 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261018-4674 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 189 | QUEUED | CLOSED |
| SLB-20261018-4673 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261018-4672 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261018-4671 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261018-4670 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 172 | QUEUED | CLOSED |
| SLB-20261018-4669 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261018-4668 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4667 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261018-4666 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 203 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:59:29 | VAS-1792310366-6F35F922EE0B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:59:12 | VAS-1792310351-96E8061F373A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 08:58:57 | VAS-1792310337-6E4A98CEA259 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 08:58:52 | VAS-1792310329-1074FB209922 | AGGREGATOR | TXN_COMPLETION | 2301.19ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:58:52 | VAS-1792310329-1074FB209922 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:58:28 | VAS-1792310307-D106527179C6 | AGGREGATOR | TXN_COMPLETION | 789.31ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 08:58:28 | VAS-1792310307-D106527179C6 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 08:58:14 | VAS-1792310292-ADB6CB3EE08B | AGGREGATOR | TXN_COMPLETION | 1930.90ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:58:14 | VAS-1792310292-ADB6CB3EE08B | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:58:05 | VAS-1792310285-8B2016850D9D | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 08:57:58 | VAS-1792310277-9984A2ABD298 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:57:51 | VAS-1792310270-AFF89FE10DD8 | AGGREGATOR | TXN_COMPLETION | 804.49ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:57:51 | VAS-1792310270-AFF89FE10DD8 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:57:44 | VAS-1792310263-70A5C9E883AD | TELCO | TXN_COMPLETION | 962.18ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 08:57:16 | VAS-1792310233-003DA4FE02BF | TELCO | TXN_COMPLETION | 2408.92ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 08:57:15 | VAS-1792310233-003DA4FE02BF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 08:56:46 | VAS-1792310203-6CB3AC318B19 | TELCO | TXN_COMPLETION | 702.33ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:56:46 | VAS-1792310203-6CB3AC318B19 | AGGREGATOR | TXN_COMPLETION | 2360.19ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:56:46 | VAS-1792310203-6CB3AC318B19 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:56:33 | VAS-1792310188-3C423201AE25 | TELCO | TXN_COMPLETION | 1981.96ms | 500.00ms | Opay | Telcos Direct | Glo |