SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4685 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4684 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261018-4683 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
| SLB-20261018-4682 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 178 | QUEUED | CLOSED |
| SLB-20261018-4681 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261018-4680 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261018-4679 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261018-4678 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261018-4677 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 175 | QUEUED | CLOSED |
| SLB-20261018-4676 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 168 | QUEUED | CLOSED |
| SLB-20261018-4675 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261018-4674 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 189 | QUEUED | CLOSED |
| SLB-20261018-4673 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261018-4672 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261018-4671 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261018-4670 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 172 | QUEUED | CLOSED |
| SLB-20261018-4669 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261018-4668 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4667 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261018-4666 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 203 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:14:43 | VAS-1792275282-8F3B113D5AFE | TELCO | TXN_COMPLETION | 837.12ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:14:43 | VAS-1792275282-8F3B113D5AFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:14:32 | VAS-1792275272-1C2838F171D1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 23:14:28 | VAS-1792275267-9A0CEEEDAE94 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:14:15 | VAS-1792275252-9461749B3A0F | AGGREGATOR | TXN_COMPLETION | 2474.57ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:14:15 | VAS-1792275252-9461749B3A0F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:13:54 | VAS-1792275233-4128B64FBA17 | TELCO | TXN_COMPLETION | 997.60ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:13:54 | VAS-1792275233-4128B64FBA17 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:13:43 | VAS-1792275223-FF92785D8131 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:13:29 | VAS-1792275208-E12878BD25B7 | TELCO | TXN_COMPLETION | 756.85ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:13:29 | VAS-1792275208-E12878BD25B7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:13:20 | VAS-1792275198-F097FEEC6A65 | AGGREGATOR | TXN_COMPLETION | 1100.82ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:13:20 | VAS-1792275198-F097FEEC6A65 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:13:04 | VAS-1792275184-B88D20067D45 | AGGREGATOR | TXN_COMPLETION | 501.35ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 23:13:02 | VAS-1792275178-6C5CA0DE0E35 | TELCO | TXN_COMPLETION | 1631.32ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 23:13:02 | VAS-1792275178-6C5CA0DE0E35 | AGGREGATOR | TXN_COMPLETION | 1475.75ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 23:12:54 | VAS-1792275174-12434970F46F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:12:44 | VAS-1792275164-DC7369B17206 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 23:12:31 | VAS-1792275149-0DEE784ACDCE | AGGREGATOR | TXN_COMPLETION | 2039.02ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:12:31 | VAS-1792275149-0DEE784ACDCE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |