SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4685 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4684 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261018-4683 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
| SLB-20261018-4682 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 178 | QUEUED | CLOSED |
| SLB-20261018-4681 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261018-4680 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261018-4679 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261018-4678 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261018-4677 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 175 | QUEUED | CLOSED |
| SLB-20261018-4676 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 168 | QUEUED | CLOSED |
| SLB-20261018-4675 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261018-4674 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 189 | QUEUED | CLOSED |
| SLB-20261018-4673 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261018-4672 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261018-4671 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261018-4670 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 172 | QUEUED | CLOSED |
| SLB-20261018-4669 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261018-4668 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4667 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261018-4666 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 203 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:47:44 | VAS-1792255662-9E46D4491680 | AGGREGATOR | TXN_COMPLETION | 833.42ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 17:47:44 | VAS-1792255662-9E46D4491680 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 17:47:40 | VAS-1792255657-577FA0250F78 | TELCO | TXN_COMPLETION | 1447.33ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 17:47:40 | VAS-1792255657-577FA0250F78 | AGGREGATOR | TXN_COMPLETION | 764.57ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 17:47:40 | VAS-1792255657-577FA0250F78 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 17:47:33 | VAS-1792255653-563E8ED4E9E6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:47:30 | VAS-1792255648-160A04D15889 | AGGREGATOR | TXN_COMPLETION | 1648.28ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:47:14 | VAS-1792255633-0D37F21C977D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:47:10 | VAS-1792255628-B7D17D078653 | TELCO | TXN_COMPLETION | 1895.39ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:47:10 | VAS-1792255628-B7D17D078653 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:47:04 | VAS-1792255623-348482255348 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 17:46:54 | VAS-1792255613-A231D8A5D8DA | AGGREGATOR | TXN_COMPLETION | 409.48ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:46:53 | VAS-1792255608-757D8FDFC138 | TELCO | TXN_COMPLETION | 2446.93ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:46:53 | VAS-1792255608-757D8FDFC138 | AGGREGATOR | TXN_COMPLETION | 1637.38ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:46:53 | VAS-1792255608-757D8FDFC138 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:46:45 | VAS-1792255604-5347F718CA46 | AGGREGATOR | TXN_COMPLETION | 1327.67ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:46:45 | VAS-1792255604-5347F718CA46 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:46:39 | VAS-1792255599-C1445A151A0C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:46:34 | VAS-1792255594-1BD126E1E76E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:46:29 | VAS-1792255589-2D04966CE77A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |