SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3065 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261010-3064 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261010-3063 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.7% | 143 | QUEUED | CLOSED |
| SLB-20261010-3062 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261010-3061 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20261010-3060 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.7% | 118 | QUEUED | CLOSED |
| SLB-20261010-3059 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261010-3058 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3057 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3056 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 132 | QUEUED | CLOSED |
| SLB-20261010-3055 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.6% | 145 | QUEUED | CLOSED |
| SLB-20261010-3054 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 118 | QUEUED | CLOSED |
| SLB-20261010-3053 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20261010-3052 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261010-3051 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3050 | Oct 10 | Glo | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261010-3049 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3048 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 131 | QUEUED | CLOSED |
| SLB-20261010-3047 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.8% | 141 | QUEUED | CLOSED |
| SLB-20261010-3046 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:26:28 | VAS-1792322785-A7AAA1CF8D28 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 12:26:18 | VAS-1792322778-8B5BE59C76CB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 12:25:52 | VAS-1792322748-9C0F627A0E57 | TELCO | TXN_COMPLETION | 2324.66ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 12:25:52 | VAS-1792322748-9C0F627A0E57 | AGGREGATOR | TXN_COMPLETION | 1607.66ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 12:25:52 | VAS-1792322748-9C0F627A0E57 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 12:25:41 | VAS-1792322741-3B48A4DDB501 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 12:25:34 | VAS-1792322733-68583891F4FB | TELCO | TXN_COMPLETION | 1041.99ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:24:50 | VAS-1792322689-E58CD9A36183 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:24:35 | VAS-1792322674-EACE27E92AD9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:24:21 | VAS-1792322659-156F1DC489A7 | AGGREGATOR | TXN_COMPLETION | 1254.67ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 12:24:21 | VAS-1792322659-156F1DC489A7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 12:23:36 | VAS-1792322615-1C7A48419911 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:23:30 | VAS-1792322608-B615E3BC1E46 | AGGREGATOR | TXN_COMPLETION | 2393.51ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:23:30 | VAS-1792322608-B615E3BC1E46 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:23:21 | VAS-1792322600-5A5501846A0B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 12:23:15 | VAS-1792322593-89037FC2006B | AGGREGATOR | TXN_COMPLETION | 2092.79ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 12:22:44 | VAS-1792322563-8F23290F247C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 12:22:36 | VAS-1792322556-4E039227BC9A | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 12:22:29 | VAS-1792322548-E2B26DA2DA2F | AGGREGATOR | TXN_COMPLETION | 412.98ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:22:23 | VAS-1792322541-E73352CC3A51 | AGGREGATOR | TXN_COMPLETION | 1794.35ms | 400.00ms | Opay | Cordis Telcom | MTN |