SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3045 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261010-3044 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261010-3043 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 121 | QUEUED | CLOSED |
| SLB-20261010-3042 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3041 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261010-3040 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261010-3039 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.7% | 143 | QUEUED | CLOSED |
| SLB-20261010-3038 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 119 | QUEUED | CLOSED |
| SLB-20261010-3037 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261010-3036 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 125 | QUEUED | CLOSED |
| SLB-20261010-3035 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3034 | Oct 10 | Glo | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261010-3033 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3032 | Oct 10 | MTN | Success Rate | 95.0% | 92.6% | 145 | QUEUED | CLOSED |
| SLB-20261010-3031 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 138 | QUEUED | CLOSED |
| SLB-20261010-3030 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261010-3029 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3028 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3027 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3026 | Oct 10 | Glo | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:06:18 | VAS-1792281977-9BDD06A8F044 | AGGREGATOR | TXN_COMPLETION | 947.19ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:06:18 | VAS-1792281977-9BDD06A8F044 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:06:14 | VAS-1792281972-0948570BDB9C | TELCO | TXN_COMPLETION | 2178.86ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:06:14 | VAS-1792281972-0948570BDB9C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:06:04 | VAS-1792281962-3426E260F7BE | AGGREGATOR | TXN_COMPLETION | 991.75ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:05:54 | VAS-1792281952-731DE25E9E58 | TELCO | TXN_COMPLETION | 1370.31ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:05:54 | VAS-1792281952-731DE25E9E58 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:05:48 | VAS-1792281947-05BBF98DBEBA | AGGREGATOR | TXN_COMPLETION | 407.40ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:05:38 | VAS-1792281937-8CFE5F3E5956 | TELCO | TXN_COMPLETION | 760.57ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:05:35 | VAS-1792281932-79B56FBFFCB0 | TELCO | TXN_COMPLETION | 1959.68ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 01:05:29 | VAS-1792281927-EEFDD9CB7FF8 | TELCO | TXN_COMPLETION | 1671.09ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:05:26 | VAS-1792281925-F1DC1603F299 | TELCO | TXN_COMPLETION | 1572.86ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 01:05:25 | VAS-1792281925-F1DC1603F299 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 01:05:18 | VAS-1792281918-D34B9BB53C88 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:05:04 | VAS-1792281903-6F0B69DAE022 | AGGREGATOR | TXN_COMPLETION | 761.72ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:04:58 | VAS-1792281898-59105A75E346 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:04:54 | VAS-1792281893-3EA5A02AC361 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 01:04:36 | VAS-1792281873-C97C8BFA0A19 | AGGREGATOR | TXN_COMPLETION | 2191.35ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:04:20 | VAS-1792281859-93E5D9D71F8B | TELCO | TXN_COMPLETION | 1518.54ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:04:18 | VAS-1792281854-709081A41DDC | TELCO | TXN_COMPLETION | 1740.75ms | 500.00ms | GTBank | Telcos Direct | Glo |