SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3045 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261010-3044 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261010-3043 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 121 | QUEUED | CLOSED |
| SLB-20261010-3042 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3041 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261010-3040 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261010-3039 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.7% | 143 | QUEUED | CLOSED |
| SLB-20261010-3038 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 119 | QUEUED | CLOSED |
| SLB-20261010-3037 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261010-3036 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 125 | QUEUED | CLOSED |
| SLB-20261010-3035 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3034 | Oct 10 | Glo | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261010-3033 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3032 | Oct 10 | MTN | Success Rate | 95.0% | 92.6% | 145 | QUEUED | CLOSED |
| SLB-20261010-3031 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 138 | QUEUED | CLOSED |
| SLB-20261010-3030 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261010-3029 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3028 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3027 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3026 | Oct 10 | Glo | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:56:13 | VAS-1792281372-1DFF359F8AEF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:56:07 | VAS-1791915909-6D254D7A094C | MERCHANT | TXN_COMPLETION | 365463.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:55:58 | VAS-1792281357-D1A03F89BFEA | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:55:49 | VAS-1792281347-F17858960E13 | TELCO | TXN_COMPLETION | 1321.62ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:55:44 | VAS-1792281342-83C0F5967C00 | TELCO | TXN_COMPLETION | 1242.56ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 00:55:39 | VAS-1792281337-1891A68DD3C6 | AGGREGATOR | TXN_COMPLETION | 1922.25ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:55:39 | VAS-1792281337-1891A68DD3C6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:55:29 | VAS-1792281328-7D2D7272ABAE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 00:55:28 | VAS-1792281318-6878B1C0BD2B | AGGREGATOR | TXN_COMPLETION | 722.63ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:55:15 | VAS-1792281313-DE514538100D | TELCO | TXN_COMPLETION | 1019.01ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 00:55:15 | VAS-1792281313-DE514538100D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 00:55:11 | VAS-1792281308-652F4715F05F | AGGREGATOR | TXN_COMPLETION | 2432.30ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:55:11 | VAS-1792281308-652F4715F05F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:54:45 | VAS-1792281283-95AEABCA45C5 | AGGREGATOR | TXN_COMPLETION | 906.42ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 00:54:45 | VAS-1792281283-95AEABCA45C5 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 00:54:41 | VAS-1792281278-6592398E8137 | TELCO | TXN_COMPLETION | 1951.56ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:54:41 | VAS-1792281278-6592398E8137 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:54:35 | VAS-1792281273-77DE11DEDF5B | TELCO | TXN_COMPLETION | 1081.81ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 00:54:35 | VAS-1792281273-77DE11DEDF5B | AGGREGATOR | TXN_COMPLETION | 402.00ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 00:54:31 | VAS-1792281269-F31054B7704F | AGGREGATOR | TXN_COMPLETION | 2165.51ms | 400.00ms | Union Bank | NexBridge | 9Mobile |