SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3045 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261010-3044 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261010-3043 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 121 | QUEUED | CLOSED |
| SLB-20261010-3042 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3041 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261010-3040 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261010-3039 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.7% | 143 | QUEUED | CLOSED |
| SLB-20261010-3038 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 119 | QUEUED | CLOSED |
| SLB-20261010-3037 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261010-3036 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 125 | QUEUED | CLOSED |
| SLB-20261010-3035 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3034 | Oct 10 | Glo | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261010-3033 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3032 | Oct 10 | MTN | Success Rate | 95.0% | 92.6% | 145 | QUEUED | CLOSED |
| SLB-20261010-3031 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 138 | QUEUED | CLOSED |
| SLB-20261010-3030 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261010-3029 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3028 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3027 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3026 | Oct 10 | Glo | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:44:27 | VAS-1792266266-B46E39098072 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 20:44:12 | VAS-1792266252-9D0497C7439D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 20:44:07 | VAS-1792266247-92595B088742 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 20:44:04 | VAS-1792266242-48997F0002C3 | AGGREGATOR | TXN_COMPLETION | 1719.35ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:44:04 | VAS-1792266242-48997F0002C3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:43:57 | VAS-1792266237-EC3FACAA0C2E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:43:53 | VAS-1792266232-F3DC823DA71A | AGGREGATOR | TXN_COMPLETION | 1186.54ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:43:53 | VAS-1792266232-F3DC823DA71A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:43:45 | VAS-1792266222-23CC7C4EA1FD | TELCO | TXN_COMPLETION | 2236.44ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:43:45 | VAS-1792266222-23CC7C4EA1FD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:43:25 | VAS-1790679761-654187F65E7E | MERCHANT | TXN_COMPLETION | 1586446.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:43:13 | VAS-1792266193-1407481BFF95 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:43:03 | VAS-1792266183-D2CDF26B76FA | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:43:00 | VAS-1792266178-3905B0A6AB4D | TELCO | TXN_COMPLETION | 2123.95ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 20:43:00 | VAS-1792266178-3905B0A6AB4D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 20:42:55 | VAS-1792266173-C9AB83F40BC9 | AGGREGATOR | TXN_COMPLETION | 1515.18ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:42:55 | VAS-1792266173-C9AB83F40BC9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:42:49 | VAS-1792266168-BA8B63C7FC9F | AGGREGATOR | TXN_COMPLETION | 1012.64ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:42:11 | VAS-1792266129-119A4ADBD4C0 | AGGREGATOR | TXN_COMPLETION | 2299.21ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:42:11 | VAS-1792266129-119A4ADBD4C0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |